Complaints Policy

We take complaints seriously and aim to handle them promptly, fairly, and transparently.

How to contact us

If you have a complaint about EuroSavingsHub.com or the eligibility-review service you received, please email hello@eurosavingshub.comwith the details of your complaint, including your name, contact information, the date of the interaction, and a description of the issue.

Our response process

• We aim to acknowledge complaints within a reasonable timeframe of receipt.
• We will review the details, gather any additional information required, and respond with our findings and any proposed resolution.
• If we need more time to investigate, we will keep you informed of progress.

Escalation

Where a complaint cannot be resolved to your satisfaction, you may have the right to escalate the matter to a relevant authority or ombudsman in your jurisdiction. We will provide information about escalation options where appropriate.

Provider-related complaints

Complaints about a specific savings, deposit, or investment product, or about the conduct of a third-party provider or specialist to whom you were introduced, may need to be handled directly by that provider. We can share the relevant contact details on request.